Shipping, Returns, & Exchanges

Shipping Policy

Baron Wells offers free USPS shipping on all domestic (USA) orders and is committed to delivering your purchase(s) as quickly as possible. All orders are shipped on business days in the United States (Monday through Friday) excluding major holidays. All shipments have a processing time of 24-72 hours if the merchandise is in stock.

Tracking Your Order

Baron Wells will send you the tracking number for your shipment, as provided by the shipping carrier, when your order is processed for shipment. Please allow at least 12 hours for the USPS website to update before seeking tracking a report. Once an order ships from Baron Wells, tracking is expressly the customer’s responsibility. We do not track packages nor do we have access to any additional information regarding a parcel’s location other than the USPS tracking number you are provided with in your shipment confirmation email.

International Shipping

Baron Wells offers a flat rate fee of $40 for USPS Priority International shipping of uninsured packages and a flat rate fee of $50 for insured packages. Please note that all orders using Priority International USPS mail will NOT have tracking numbers. Baron Wells is not responsible for lost or stolen packages. Once the package leaves the Baron Wells studio all responsibility for that package is held by the United States Post Office. If you opted for insurance and need to file a claim for a lost or stolen package, please do so here: https://www.usps.com/manage/manage-your-mail.htm

**Baron Wells reserves the right to decline any order. Each order will be reviewed before shipment and the cancellation of an order may be made as a result of requested shipping destination, previous customer history, and any inconsistency related to the provided billing and shipping address. If your order is declined, we will credit your account within 24-48 hours.

Return, Repair & Exchange

Baron Wells will accept returns and exchanges within 14 days of a purchase. All returns & repairs must first be authorized by Baron Wells by submitting a request for a RA “Return Authorization” number to Baron Wells via shop@baron-wells.com. A representative will respond within 48 hours with the appropriate RA number and necessary shipping directions.

Applicable Shipping and Re-Stocking Fees:

• Returns:

  Baron Wells will provide a return label free-of-charge for all returns of unused goods within 14 days of a purchase.

• Exchanges:

  Baron Wells will provide a return label free-of-charge. A single corresponding size related exchange will be shipped free of charge as long as, at the time of purchase, the customer had filled out the Baron Wells "Fit Survey."

• Sale Items

  Sale items are not eligible for our free-of-charge returns or exchange policy. Sale items can be returned at the expense of the customer for store credit within 14 days of purchase.

Back-ordered/Pre-ordered Items

Back-ordered or pre-ordered items will be shipped to you as soon as they become available. Items ordered together may not always be shipped together. Noted expected ship date may vary. You will be personally notified by a Baron Wells representative for delays exceeding one week.

Any questions regarding your shipment may be e-mailed to shop@baron-wells.com. Please include the order number in the subject of your email.

Quality of Manufacturing

We uphold a high standard of quality control for all of our products and we guarantee our merchandise to be free of manufacturing defects. In the event that you receive a defective item, we will honor a refund or exchange for that item within two weeks (14 days).

Non-Jewelry Items:

Any non-jewelry item, in its original/unused state, that is deemed defective can be returned free-of-charge for an exchange or refund within two weeks (14 days) of initial purchase.

Jewelry Items:

Any jewelry item, in its original/unused state, that is deemed defective can be returned free-of-charge for an exchange or refund within two weeks (14 days) of initial purchase. In addition, all jewelry items have a 6 month repair warranty. There is there is a $25.00 shipping & handling fee charged for each item submitted for repair. Repairs should be sent insured for the product retail value.

All returns for repairs must first be authorized by Baron Wells by submitting a request for a RA “Return Authorization” number to Baron Wells via shop@baron-wells.com. A representative will respond within 48 hours with the appropriate RA number and necessary shipping directions. Please be sure to include the $25.00 check made payable to Baron Wells, LLC. Repair processing time is three to four weeks. If the returned for repair items are deemed damaged because of general/wear-and-tear, it will be returned to you. For further inquiries please contact shop@baron-wells.com.

products, content and specifications

All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

care information

Links with Sterling SilverStoring your sterling silver in the open air and humidity for extended periods of time can cause it to tarnish. Tarnish first appears as a golden hue on your sterling silver then turns to black. This is a normal process that is caused by oxidization and moisture from air and sunlight. To keep tarnish to a minimum it is advised that you store your cufflinks in the glass vial or other special packaging when not wearing them. To clean away excessive tarnish, clean with a soft cloth and a non-abrasive brand name liquid or paste silver polish.

Fly Links

Our Fly Links are handcrafted of premium feathers on steel rods. Each rod has been blunted and smoothed at the tip to prevent any other materials from becoming entangled with the Fly Links. However, much care is needed when wearing these cufflinks. Please do not wear Fly Links if you may expose them to other materials that are likely to catch and rip. You, as Purchaser, agree to indemnify the Company from any harm associated with our Fly links. Please also store the links in the glass vial provided to prevent any damage to the hackle and feathers.

Neckties

It is recommended that you hang you neckties at night – do not leave the knots in as they will permanently crease the fabric. When traveling, roll your necktie and place it in the capsule we provide and pack it safely in the corners of your luggage. If a stain appears on the tie, dip a clean cloth napkin in club soda or a similar solution and then dab away the stained portion.

terms & conditions

these terms and conditions may change

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of baron-wells.com following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

copy and trademarks

BARON WELLS and baron-wells.com are all property of Baron Wells LLC. All trademarks, images, graphics, text and other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not download (except where invited), reproduce, modify, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written authorization from BARON WELLS LLC.

Privacy & Security

customer information

To place orders from our website and to receive catalogs and other information from us via mail, you may create an account on our website. During the ordering process, we obtain billing, mailing and other information to better serve you as a customer. This information is required in order to shop from our website. You may edit or update your online account information at any time by logging in and modifying your account. During account set up, you are given the option to receive mailings for special offers and/or email notices of special web offers often exclusive to those who join. You may request at any time to be taken off the email list by unsubscribing through one of our emails. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us or our shipping provider with information regarding orders they have placed on-line. At no time is our customer information shared with other companies or entities for any reason.

Website Security

This website takes every precaution to protect our customer and user information. We have appropriate security measures in place on the website and in our physical facilities to protect against the loss, misuse or alteration of any information that we have collected from you at our site.

All credit card information from online transactions is secured through a third-party merchant account provider. Any access to our customer database, shipping, order transaction, customer service and billing is individually password protected and is limited to those employees who need to perform specific functions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'My Profile' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.